Frequently asked questions

 
• I want to see the painting I like ‘in real life’ before ordering/buying it, is that possible?
• Can I get a discount, if I buy more than one painting?
• What is ‘Painting from Photo’?
• How Is the painting delivered to my home?
• Do you deliver framed paintings?
• Can I cancel my order?
• What is an E-Gift Certificate and how it works?
• Can I order a painting and send it as a gift to someone?
• Can I return the painting if I do not like it after I received it?
• What shall I do if the painting is damaged upon delivery?
• How long does it take to get my refund?



• I want to see the painting I like ‘in real life’ before ordering/buying it, is that possible?
Yes, it is possible. You can make an appointment with us to see the painting(s) you are interested in. Visiting address is in Amsterdam and appointments can be made in the evenings or weekends. Afternoon appointments are also possible on Tuesdays and Thursdays. Please email us your wishes.

• Can I get a discount, if I buy more than one painting?
Yes, please contact us before placing your order.

• What is ‘Painting from Photo’?
We can make a custom oil painting for you from any photo, image or idea you provide to us. You can decide on the size, theme, background, and color scheme etc. of your own oil painting to be made. For more details,
click here.

• How Is the painting delivered to my home?
All our paintings are delivered stretched on a wooden frame with the sides painted(unless otherwise stated in the description of the painting) Therefore a frame is not necessary; the painting is ready for hanging directly.

• Do you deliver framed paintings?
No, we do not frame the paintings. All paintings will be delivered stretched and with sides painted as well, so you do not need a frame, you can hang the painting on your wall immediately.

• Can I cancel my order?
You can cancel your order without any reason by sending us an email within 48 hours after your order was placed. We will send you an email confirmation and you will get a 100% refund.

• What is an E-Gift Certificate?
E-Gift Certificate is a gift certificate via email.  It is easy, green and flexible.  You have the flexibility to set the amount of the E-Gift Certificate; to have full control of whom, when and the amount you want to give it to.  There is no paper involved in the whole process, we support protecting the environment. 

How does it work?
Simply order an E-Gift Certificate like any other product.  Set your desired amount (a multiple of 5 euro).  For example to order a €15 E-Gift Certificate, you enter 3 in "add to cart", and checkout the shopping cart to complete your order.  After receiving your payment, we will send you a confirmation by email that your E-Gift amount is added to your account.  Login to your account, go to "My Account" tab and you will see your Gift Certificate Account details on the bottom right of the page.  You will also find a "Send a Gift Certificate" button here which enables you to send an E-Gift Certificate to one or more persons with an amount you desire (i.e. each person receives a different amount) via email.  The receiver can then redeem the gift after login to our webshop.

How long is it valid?
All Gift Certificates valid for two years from the date of issuance.

• Can I order a painting and send it as a gift to someone?
Absolutely. Please ensure you provide us the name of recipient and delivery address when placing your order. We offer a complimentary service to include a personal message for you with the delivery.

• Can I return the painting if I do not like it after I received it?
Yes, you can return the painting within 7 days after delivery, provided that the painting is undamaged in its original packaging. This does not apply to “Painting from Photo” orders.

• What shall I do if the painting is damaged upon delivery?
If the painting is delivered damaged, you must contact us by email within 7 days after delivery. We will contact you for further procedure.

• How long does it take to get my refund?
All refunds will take a maximum of 30 days.
 

 
 

 

 

 

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